DELIVERY & SHIPPING COSTS

We want you to be able to receive your desired items as soon as possible. We offer you shipping by UPS for smooth and speedy delivery. On this page you will find all information about delivery and shipping.

For the countries United Kingdom, Ireland, Denmark, Germany, Austria and Poland, the delivery is free from an order value of € 50 or more, otherwise we charge a standard delivery fee of € 5,95.

For all other countries in the world, shipping costs will be automatically calculated and will be presented to you on the check out page of our website.

As soon as a package is sent, you will receive a shipping confirmation by email. You can use it to track the shipment history.

Please give us some time to prepare your order for shipping. We usually ship orders within 48 hours, some orders may take a little longer.

RETURNS & REFUNDS

How do I return my order?

If you’re not happy with your order, you have 30 days to send us back any items. However, you will have to bear the return charges yourself.

To make a return, just mark the items you are sending back in the customer dashboard on our website and inform us about the return, pack what you are returning, and use any of your preferred shipping method to send back your items.

When will I receive my refund?

As soon as your returned items have been received by us the amount for those items will be automatically refunded.

The time it takes for a refund to be issued depends on the payment method, but will be processed within 14 days after we received your return.

NOTE:

Please bear in mind that we do not reimburse the express delivery fee in the case of returns.

Is an item damaged or defect?

We’re sorry. Please submit a complaint using any of our contact options. We ask for the most complete information possible so that we can quickly review your complaint. If you give us your order number, we can help you very quickly.

Have you received an item that you have not ordered?

We’re sorry if we sent you something you didn’t order.

Please return the wrong item to us and make a note stating that you did not order it. Feel free to contact us for any assistance.

The wrong item was delivered instead of an item you ordered? Please re-order the item you would like to receive. If you have already paid for it, you will be refunded as soon as we’ve received and processed your return.

We apologise for the inconvenience caused.

Can I return a textile mask?

We consider masks to be a hygiene product that cannot be returned.

DO YOU HAVE ANYMORE QUESTIONS?

We are happy to advise you by phone or email. Regardless of whether you have questions about the ordering process, delivery or any other matter.
We look forward to hearing from you and will be happy to help you.

Call us on +492826999240 during our opening times or email us at support@fashioninthecity.eu or use our contact form.