Terms & Conditions

Standard Terms and Conditions (T&Cs) for use of the website and for orders placed online at www.fashioninthecity.eu

We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases. The www.fashioninthecity.eu website offers Robin Ruth and other partner merchandise for sale. 


The website is owned and operated by Fashion in the City GmbH. All names, brands, trademarks and logos on the website are the property of Fashion in the City GmbH in Germany or its associated companies and partners. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from Fashion in the City GmbH or the respective owner of such rights.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Fashion in the City GmbH or their associated companies and partners. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Fashion in the City GmbH or their associated companies and partners, as the case may be.
Fashion in the City GmbH makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. Fashion in the City GmbH is entitled to change the content of the website at any time without preceding notice.

If the website links to a third-party website, Fashion in the City GmbH makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

Please read about how we process personal data in our PRIVACY POLICY.


  1. Conclusion of contract and delivery of merchandise 

For orders placed online at www.fashioninthecity.eu, your contract is with Fashion in the City GmbH, Im Hammereisen 27 B,C, 47559 Kranenburg, Germany.

You are only allowed to purchase products in the Fashion in the City GmbH online shop if you are a private consumer, i.e. not a business customer.

By clicking on “Buy now”, you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail acknowledgement of your order. This confirms that we have received your order but is not an acceptance of your offer. A binding contract is formed when the items have been despatched. 

In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay. Fashion in the City GmbH is not obliged to deliver goods which are out of stock.

We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. Where time periods are expressed in working days, a working day means all of the days between Monday and Friday inclusive, but not UK public holidays. We will inform you about the expected delivery time before you place an order.

Fair use
Fashion in the City GmbH reserves the right to prevent persons from shopping via this online shop in case of a high number of returns. Moreover, deactivation of customer accounts can also be triggered by suspected fraud.

  1. Prices, taxes, shipping costs and express delivery 

All prices on the www.fashioninthecity.eu website are given in EUROs (the price switching option to GBP is only for your reference to display EUR prices in GBP) , the prices given on the website on the date the order is placed shall apply. The stated prices are final prices (totals) and include any applicable delivery charge and German value added tax (VAT) at the applicable statutory rate. All items remain our property or the property of the relevant partner, as the case may be, until full payment of the purchase price.

Fashion in the City GmbH reserves the right to amend any prices incorrectly stated in the Fashion in the City GmbH online shop. Furthermore, Fashion in the City GmbH reserves the right to amend any prices, taxes and/or other costs stated in Fashion in the City GmbH online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by Fashion in the City GmbH. For more information, please contact your bank.

Fashion in the City GmbH does not assist in VAT refund for the purchase of products from our online shop, which are exported outside of European Union by individuals or corporate customers.

We assume the costs of shipping if the order value is greater than 50€ (the equivalent in GBP) otherwise an amount will be added in payment of standard shipping costs.

Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Items will be delivered within 2 working days at the latest. If items do not arrive within that delivery period, you will be entitled to receive a refund of the delivery costs. Please contact us for further information.

If you decide to return any items ordered in accordance with these terms (see section 6 below and our return policy) we will NOT refund the standard shipping charge that we charged you. We will also not refund any additional cost associated with express delivery.

  1. Payment 

We accept the following payment methods: debit and credit card, payment through PayPal and all other payment methods mentioned on the checkout page. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. You are responsible for any costs associated with money transactions. 

In the case of credit card purchases, your card will be charged when we ship your order. 

You consent to receiving invoices and credits solely in electronic form.

  1. Promotional vouchers and their redemption 

Promotional vouchers are vouchers that cannot be purchased, but are issued by Fashion in the City GmbH during advertising campaigns and are valid for a certain period of time.

Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Please check the terms and conditions of any promotional voucher before using it as certain items may be excluded from the promotion and a minimum order value may apply.

The value of the items ordered must equal or exceed the value of the promotional voucher. No refund or credit will be given for underspend. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the items you ordered are returned. 

Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers cannot be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers. 

If you return items which you bought using a promotional voucher, and, as a result, the total value of your order is less than or equal to the value of the promotional voucher or if you fall below the offer threshold, we will adjust the refund accordingly.

  1. Statutory right of revocation in respect of merchandise from Fashion in the City GmbH

Subject to the further terms set out below (including some important exceptions), when you purchase merchandise from Fashion in the City GmbH you have a statutory right of revocation:

Information regarding the right of revocation:

You have the right to revoke this contract within 14 days without giving any reasons. The period of revocation is 14 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the goods or, in the case of partial deliveries, the last delivery.

In order to exercise your right of revocation you must notify us (Fashion in the City GmbH, Im Hammereisen 27 B,C, 47559 Kranenburg, Telefon: +49 (0) 2826 999240,  Telefax: +49 (0) 2826 9992424, e-mail: support@fashioninthecity.eu) to revoke the contract by sending us an unequivocal declaration (e.g. a letter sent by post, a fax or an e-mail). If you wish, you may use the attached revocation form, but there is no requirement to do so. You will be deemed to have complied with the revocation period if you send your notice of revocation before such period expires.

Consequences of revocation

If you revoke this contract, we shall reimburse to you all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within 14 days from the day on which we received your notice of revocation of this contract. Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you; we will not charge you any fees for the refund. We may hold off completing your refund until we have/has received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.

You are obliged to return or hand over all merchandise to Fashion in the City GmbH without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract.

The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period. You will be required to bear the return shipping costs. You are only obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the merchandise when examining its condition, properties and function.

Revocation form

(If you wish to revoke the contract, please complete this form and return it to us)

Attn: Fashion in the City GmbH, Im Hammereisen 27 B,C, 47559 Kranenburg, Telefon: +49 (0) 2826 999240,  Telefax: +49 (0) 2826 9992424, e-mail: support@fashioninthecity.eu

I/we (*) hereby revoke the contract concluded by me/us (*) to purchase the following merchandise (*)/:

— ordered on (*)/received on (*) 

— name of customer(s)

— address of customer(s)

— date

(*) Delete where applicable

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

  1. Option to return merchandise up to 30 days after receipt 

Without prejudice to your statutory right to cancel set out above, we offer you the option of returning items ordered from the www.fashioninthecity.eu website within 30 days of you receiving them. This return option allows you to return items to us, even after the 14-day cancellation period has expired (see “Statutory Right to Cancel above). 

Before you return the goods to us, please send us a notice about your intention to return from your account dashboard on our website www.fashioninthecity.eu. The costs to return the goods have to be borne by the customer. Please contact Customer Care if you have any problems regarding returning the goods to us.

Your returned items will be deemed returned within 30 days if you send it within such time. 

Your exercise of this return option is limited to unworn items that you have worn/tried on only as you would have in a shop. All returned items must be returned in their original condition, intact and undamaged, and in its original packaging. Until the period for exercising the statutory right to cancel expires, the statutory provisions governing returns shall apply exclusively. 

The voluntary 30 days return right does not exist for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons. 

We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order.

Specially made (Custom Made) goods

The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.

Refunds under the voluntary 30 days return right 

Any refunds are paid automatically to the account you used for payment. If you paid by PayPal/credit card, the refund will be sent to your PayPal/credit card account. If you used any other payment method, the refund will be sent to that respective payment method used to buy the items.

  1. Customer Care 

For questions please contact our customer care team by clicking here.

  1. Notification in case of non-conformity of goods

Pursuant to the German Sale of Goods Act, Fashion in the City GmbH grants a 24 months’ right to give notice of lack of conformity of goods. This right to give notice of lack of conformity of goods means that you can complain about errors and defects related to the goods, which have appeared within 24 months after the purchase. You must complain within reasonable time after the error or the defect has been or should have been noted.

You can file a complaint by sending the return note and the defect product to the following address:

Fashion in the City GmbH

Im Hammereisen 27 B,C

47559 Kranenburg 



  1. Liability
    Fashion in the City GmbH is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Fashion in the City GmbH is relieved from performance of its obligations.

Fashion in the City GmbH`s liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

Fashion in the City GmbH assumes product liability vis-a-vis you under applicable law.

  1. Governing Law and Disputes 

In case of controversies and disputes with regard to orders placed by consumers with permanent or habitual residence or domicile in the Federal Republic of Germany, the law of the Federal Republic of Germany under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) is exclusively applicable. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform. Link to the platform of the European Commission according to Regulation on consumer ODR. We are neither obligated nor willing to participate in a dispute settlement procedure at a consumer arbitration board.

  1. Further Information

These T&Cs can be viewed at www.fashioninthecity.eu. You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as). You can also download and archive this document as a PDF by clicking here. To open the PDF file, you will need Adobe Reader, which you can download for free at www.adobe.de, or a similar PDF viewer. 

You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.

After conclusion of the order, your order details are not directly accessible to you for safety reasons. We offer password-protected access (“My account”) to every customer, where upon registration you can check details on completed, open and recently dispatched orders and can manage and store your address details and email address.

  1. Log-in memory function (remain logged-in) with My account / Login

If you select this option, your email address and password are saved on your computer using cookies for login purposes. Everyone with access to this computer can log into your account using your email address. When using public and shared computers we advise against this option. The option can also be deactivated later. The help menu of most browsers outlines how to change these settings (Delete Cookies or Save/Delete form content).

  1. Customer account deletion

Should you wish to have your customer account deleted, please contact our customer service.

  1. Contact Details 

Fashion in the City GmbH

Im Hammereisen 27 B,C

47559 Kranenburg 


Telefax: +49 (0) 2826 999240 

E-Mail: support@fashioninthecity.eu

Managing Director: Jan Pronk

Registered with the Local Court (Amtsgericht) of Kleve, HRB 10645

Value Added Tax-ID: DE 274724042

Tax Number: 116/5705/2208

Last updated: 28.07.2020